Burnett Specialists is a Texas-based staffing and recruiting agency providing direct-hire placement, temporary/contract and temp-to-hire staffing, payrolling, and convention/event & special project staffing across multiple professional and light industrial specialties.
Burnett Specialists is a Texas-based staffing and recruiting firm providing temporary/contract staffing, temp-to-hire, direct-hire placement, payrolling, and convention/event & special project staffing. The company is privately held and 100% employee-owned through an Employee Stock Ownership Plan (ESOP), positioning its recruiters as “employee-owners” working directly with clients and candidates throughout the hiring process. Established in 1974 by founder and president Sue Burnett, the company began as Burnett Personnel Services with five employees and grew from its first Houston office into a multi-office operation across major Texas markets. Burnett Specialists operates nine offices in six major Texas cities, including Houston (multiple offices), The Woodlands, El Paso, San Antonio, Austin, and Dallas, where it operates under the Choice Specialists name. Burnett Specialists promotes long-tenured recruiting and leadership teams and emphasizes ethical service, community involvement, and diversity supplier credentials. It is nationally certified as a woman-owned business (WBENC) and highlights extensive recognition from staffing and business organizations, including listings and awards from Forbes, Staffing Industry Analysts, the Better Business Bureau, and multiple Texas business journals.
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verified business cases
Staffing for conventions, events, and special projects with roles spanning event planning/operations, registration, logistics, A/V, security, hospitality, and brand ambassadors; supports scalable staffing needs.
Event Staffing
Project Staffing
Scalable Staffing
Staffing for conventions, events, and special projects; provides roles from coordinators and registration staff to logistics, AV, security, and brand ambassadors.
Event staffing
Project ramp-ups
Role variety
Recruiting for full-time, permanent roles; Burnett sources and screens candidates (including background checks) and matches for skill and cultural fit across specialties such as HR, legal, accounting, IT, and operations.
Direct Hire
Background Checks
Specialized Recruiters
Outsourced payroll administration where workers are paid through Burnett while being managed by the client company; includes payroll processing, tax withholding/reporting, compliance support, record keeping, and issue resolution (benefits administration if applicable).
Payroll Processing
Tax Withholding
Compliance Support
Contract-to-hire staffing enabling employers and candidates to evaluate fit before converting to a permanent hire; includes screening, interviews, and background checks.
Temp-To-Hire
Candidate Screening
Background Checks
Short-term staffing support for projects, seasonal surges, employee leave coverage, and urgent hiring; Burnett places talent across multiple specialties and runs payroll for temporary employees.
Temporary Staffing
Contract Staffing
Fast Fill
The addition of the on-site coordinator position in our facility several years ago provided us with even better quality and peace of mind since we knew our large temporary wor
Call Center HR Team
We have had the pleasure of partnering with Burnett over the past year and have been very pleased with their work. They have filled hundreds of roles for us, pivoted with us when we needed them to, are very organized and professional in their approach but most of All, very go with the flow and pick things up quickly. Hands down, we would partner with them again in the future.
Human Resources
We have worked with Burnett Specialists over the past ten years, filling a variety of positions from administrative to highly technical roles, including both temporary and direct hires. We truly appreciate the professionalism and customer focused service they provide to us. The Burnett staff has made an effort to learn about our company’s culture, which has given them the ability to source candidates who fit our needs and are able to make contributions from day one. The Burnett team is flexible and open to our feedback. They keep us in the loop not only on the jobs they’re working on for us, but also on professional events in the local community that may be of interest. We appreciate their open and honest communication and their willingness to go above and beyond to pro- vide excellent customer service. Great job Burnett Specialists! We look forward to continuing our relationship in the future.
HR Team
… In my 10 years of Corporate Recruitment experience, I have not worked with a more exceptional 3rd party recruiter … … the recruiters have a very strong sourcing and screening skills and were able to pick up on our needs and hit the ground running by sending qualified candidates in literally no time at all. In the year that we worked with your team, they filled 15 positions with us in our Real Estate and Construction Department …
human resource management
We had the challenge of coming to a new city, San Antonio, and ramping up a call center location. We met with several staffing agencies prior to selecting Burnett and have been very pleased with our decision to partner with them. They have been a true partner from the beginning, assisting not only with the staffing but pitching in to do “whatever it takes” to make our project a success. This has involved everything from providing us with San Antonio market data to assisting with relocation information to helping arrange appliance deliveries to our temporary training facility. The staffing of the center was presented with an aggressive timeline. Burnett never failed to meet the goals of our timeline, staffing approximately 200 agents (including screening/testing of 89 bilingual candidates) in a timeframe of about 2 ½ months. They also assisted us in the placement of several trainers and support staff. Burnett has provided knowledgeable, effective staffing experts who have demonstrated flexibility in rapidly adjusting to changing staffing needs. We enjoy and feel confident partnering with Burnett, and we are happy to recommend them without hesitation.
Leading Premium Streaming Services Company Contact Center
The customer expanded call center operations into the San Antonio market while initially operating from a temporary facility as a permanent site was built. They were new to the market and needed a staffing partner with deep local knowledge and contact center expertise. Their recruiting and onboarding processes evolved as the project matured, creating shifting requirements. They needed both high-volume hiring for ramp-up and ongoing monthly classes plus strategic direct-hire support. Burnett Specialists provided recruiting support across direct hire, temporary staffing, temp-to-hire, and payrolling services. The team staffed roles including viewer experience representatives, bilingual viewer experience representatives, team managers, associate workforce managers, training curriculum specialists, real-time analysts, and resolution roles. Burnett managed the candidate pipeline and adapted as procedures changed, supporting both the initial ramp and steady-state hiring. The engagement included concentrated ramp activity to meet fluctuating staffing demands. Burnett filled 17 starting classes since October 2017, including 3 classes in March to meet an aggressive ramp-up schedule. The customer reported Burnett filled hundreds of roles and was able to pivot quickly as needs changed. The customer stated they would partner again in the future. The engagement supported both the initial launch and ongoing hiring cadence.
Skills
Project Details
St. Louis Based Real Estate & Construction Expansion Project
The customer’s real estate and construction department needed rapid hiring support after being acquired by a private-equity firm pursuing massive expansion. They needed to ramp up specialized teams to execute the expansion plan. The hiring work spanned multiple functions including real estate, construction development, and related corporate support. The customer also needed a recruiting partner that could build relationships across multiple hiring managers. Burnett Specialists supported the customer through its Accounting, Supply Chain, and Real Estate specialty divisions. The team worked closely with the customer’s HR group to understand role requirements and provide qualified candidates quickly. Burnett filled roles such as real estate managers/analysts, construction development managers, development analysts, store planners, senior construction development managers, and a franchise business development manager. They also developed longer-term relationships to maintain an ongoing pipeline for future openings. Burnett successfully filled 15 direct-hire positions since August 2017. The customer’s HR team stated that over the year they worked together, Burnett filled 15 roles within the Real Estate and Construction Department. Burnett continued building the candidate pipeline to support additional future hiring needs. The customer reported receiving qualified candidates in very short timeframes.
Skills
Project Details
Large Volume Distribution Center Project in Houston
A client project for a new North Houston distribution center required rapid, large-scale hiring with little notice. The executive search firm leading the work lacked offices and hiring resources in Houston. The project scope included assembling over 60,000 pods and service stations, plus measuring and marking floors, under a timetable that changed frequently. The operation needed multi-shift scheduling and consistent workforce coverage. Burnett Specialists was hired to supply all employees for the project and manage end-to-end recruiting execution. The team recruited, screened, interviewed, and hired workers across roles from general assemblers to skilled labor and leads. Burnett provided 24-hour support, on-site management and training, implemented a facial recognition timekeeping system, and tracked attendance and performance. They also ran daily safety briefings and created retention, attendance, and safety award programs to stabilize the workforce during challenging on-site conditions. Burnett reported a 100% fill ratio for the staffing requirement. They provided over 250 people to start the project within a 6-week timeline, and the workforce later increased to over 700 employees as demand grew. The employees completed the project on time and on budget. Recruiting volume was high enough that candidates had to be turned away.
Skills
Project Details
Global Customer Engagement Solutions Company
The customer launched a new call center in the San Antonio market and needed to ramp up staffing quickly. They required a staffing partner that understood the Texas market and could support an aggressive hiring timeline. The new operation also needed bilingual Spanish-speaking representatives as part of the initial workforce. The customer also needed additional roles beyond agents, including trainers and administrative support. Burnett Specialists was engaged to recruit and hire the first wave of inbound customer service representatives for the new site. The engagement covered customer service representatives, bilingual representatives, and support roles such as training curriculum specialists and administrative/clerical staff. The team supported the customer with local market data and other project needs while executing high-volume screening and testing. They also recruited for trainers and administrative support staff in addition to the agent ramp. The customer staffed approximately 200 agents within about 2.5 months and met the requested timeline. The hiring effort included screening and testing 89 bilingual Spanish-speaking candidates. Burnett also placed trainers and administrative support staff to support the operation. The customer reported Burnett consistently met timeline goals while adapting to changing staffing needs.
Skills
Project Details
Full service creative production company helping brands maximise the impact of their marketing content
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Empowering US startups with unrivaled access to global engineering talent, seamless hiring, and improved retention.
Human Cloud Verification ensures that the listed end customer is verified. It's used across kudos, customers, and business cases, and performed by Human Cloud. Think about it like a background check.
An independent global marketing consultancy delivering outsized growth.
Human Cloud Verification ensures that the listed end customer is verified. It's used across kudos, customers, and business cases, and performed by Human Cloud. Think about it like a background check.
