The customer expanded call center operations into the San Antonio market while initially operating from a temporary facility as a permanent site was built. They were new to the market and needed a staffing partner with deep local knowledge and contact center expertise. Their recruiting and onboarding processes evolved as the project matured, creating shifting requirements. They needed both high-volume hiring for ramp-up and ongoing monthly classes plus strategic direct-hire support. Burnett Specialists provided recruiting support across direct hire, temporary staffing, temp-to-hire, and payrolling services. The team staffed roles including viewer experience representatives, bilingual viewer experience representatives, team managers, associate workforce managers, training curriculum specialists, real-time analysts, and resolution roles. Burnett managed the candidate pipeline and adapted as procedures changed, supporting both the initial ramp and steady-state hiring. The engagement included concentrated ramp activity to meet fluctuating staffing demands. Burnett filled 17 starting classes since October 2017, including 3 classes in March to meet an aggressive ramp-up schedule. The customer reported Burnett filled hundreds of roles and was able to pivot quickly as needs changed. The customer stated they would partner again in the future. The engagement supported both the initial launch and ongoing hiring cadence.

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The customer’s real estate and construction department needed rapid hiring support after being acquired by a private-equity firm pursuing massive expansion. They needed to ramp up specialized teams to execute the expansion plan. The hiring work spanned multiple functions including real estate, construction development, and related corporate support. The customer also needed a recruiting partner that could build relationships across multiple hiring managers. Burnett Specialists supported the customer through its Accounting, Supply Chain, and Real Estate specialty divisions. The team worked closely with the customer’s HR group to understand role requirements and provide qualified candidates quickly. Burnett filled roles such as real estate managers/analysts, construction development managers, development analysts, store planners, senior construction development managers, and a franchise business development manager. They also developed longer-term relationships to maintain an ongoing pipeline for future openings. Burnett successfully filled 15 direct-hire positions since August 2017. The customer’s HR team stated that over the year they worked together, Burnett filled 15 roles within the Real Estate and Construction Department. Burnett continued building the candidate pipeline to support additional future hiring needs. The customer reported receiving qualified candidates in very short timeframes.

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A client project for a new North Houston distribution center required rapid, large-scale hiring with little notice. The executive search firm leading the work lacked offices and hiring resources in Houston. The project scope included assembling over 60,000 pods and service stations, plus measuring and marking floors, under a timetable that changed frequently. The operation needed multi-shift scheduling and consistent workforce coverage. Burnett Specialists was hired to supply all employees for the project and manage end-to-end recruiting execution. The team recruited, screened, interviewed, and hired workers across roles from general assemblers to skilled labor and leads. Burnett provided 24-hour support, on-site management and training, implemented a facial recognition timekeeping system, and tracked attendance and performance. They also ran daily safety briefings and created retention, attendance, and safety award programs to stabilize the workforce during challenging on-site conditions. Burnett reported a 100% fill ratio for the staffing requirement. They provided over 250 people to start the project within a 6-week timeline, and the workforce later increased to over 700 employees as demand grew. The employees completed the project on time and on budget. Recruiting volume was high enough that candidates had to be turned away.

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The customer launched a new call center in the San Antonio market and needed to ramp up staffing quickly. They required a staffing partner that understood the Texas market and could support an aggressive hiring timeline. The new operation also needed bilingual Spanish-speaking representatives as part of the initial workforce. The customer also needed additional roles beyond agents, including trainers and administrative support. Burnett Specialists was engaged to recruit and hire the first wave of inbound customer service representatives for the new site. The engagement covered customer service representatives, bilingual representatives, and support roles such as training curriculum specialists and administrative/clerical staff. The team supported the customer with local market data and other project needs while executing high-volume screening and testing. They also recruited for trainers and administrative support staff in addition to the agent ramp. The customer staffed approximately 200 agents within about 2.5 months and met the requested timeline. The hiring effort included screening and testing 89 bilingual Spanish-speaking candidates. Burnett also placed trainers and administrative support staff to support the operation. The customer reported Burnett consistently met timeline goals while adapting to changing staffing needs.

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