CareXM is a triage and patient engagement platform for home-based care. Based in Nashville, they handle 2+ million patient calls annually with average answer time under 35 seconds. Serves hospice, home health, and hospitals with nurse triage, patient engagement, and 24/7 medical answering. EMR integration with Epic, MatrixCare, WellSky.

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Home HealthMedical AnsweringNurse Triage

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Deployed 24/7 Nurse Triage and Answering With <35s Speed to Answer

Medical Practice

A medical practice needed to provide continuous patient support outside normal business hours. After-hours calls required clinical triage as well as help with scheduling and common patient questions. The practice needed a way to respond promptly and consistently around the clock. The practice deployed 24/7 nurse triage and medical answering services. Registered nurses handled after-hours clinical calls and triage. Trained agents managed appointment scheduling and patient inquiries. The implementation provided 24/7 patient access to clinical and administrative support. Calls were answered with an average speed to answer of under 35 seconds. The service model covered both nurse triage and medical answering to reduce missed calls after hours.

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24/7 patient support
<35s average speed to answer

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Nov 10, 2024

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Care XM

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Generated: 3/23/2026

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Deployed 24/7 Nurse Triage and Answering With <35s Speed to Answer

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