A dental practice faced mounting administrative workload that pulled staff away from patient care. Patient communication required consistent inbound call handling, message-taking, and routing. Scheduling and follow-up demands made it difficult to stay on top of overdue hygiene and treatment plans. Insurance verification, billing, and claims added additional strain to daily operations. The practice implemented dental-specialized virtual assistant and practice management support delivered by a dedicated full-time virtual team. The virtual assistants were vetted, trained, and assessed through a four-week dental-specific training program. They handled phone calls, appointment confirmations and reminders, overdue hygiene and treatment plan scheduling, new lead follow-up, and insurance eligibility, verification, billing, and claims. Services were delivered from a secure, HIPAA-compliant facility to support reliable administrative operations. As a result, the practice streamlined patient communication and day-to-day administrative workflows. Calls and schedules were consistently covered, which improved operational coverage and reduced pressure on in-office staff. The team supported smoother scheduling processes and more consistent follow-up for hygiene and treatment plans. The practice also benefited from structured billing and claims support tied to insurance verification and revenue cycle activities.

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