Customer experience outsourcing for e-commerce and tech companies. Dedicated support teams.
Hire HoratioHire Horatio provides customer experience outsourcing and staffing solutions, connecting brands with dedicated customer support teams. They specialize in building and managing customer service operations for e-commerce, technology, and consumer brands. Hire Horatio combines talent recruitment with operational expertise to deliver exceptional customer experiences on behalf of their clients.
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E-commerce Brand
The e-commerce brand faced rapid growth that put pressure on its customer support operation. It needed to scale quickly without sacrificing service quality. Maintaining satisfaction levels while expanding coverage and capability became increasingly difficult. The company outsourced customer support to a nearshore, tech-enabled team that integrated with its brand. The implementation emphasized hiring, knowledge transfer, and training to align agents to the company’s workflows. The support operation was built to scale quickly while maintaining consistency and quality. The brand maintained CSAT scores well into the 90s consistently, including a documented 95% CSAT score. The team scaled up rapidly and was able to double in size multiple times over the course of the year. Quality remained high and comparable to the company’s internal team during the growth period.
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Project Details
Full service creative production company helping brands maximise the impact of their marketing content
Human Cloud Verification ensures that the listed end customer is verified. It's used across kudos, customers, and business cases, and performed by Human Cloud. Think about it like a background check.
Empowering US startups with unrivaled access to global engineering talent, seamless hiring, and improved retention.
Human Cloud Verification ensures that the listed end customer is verified. It's used across kudos, customers, and business cases, and performed by Human Cloud. Think about it like a background check.
An independent global marketing consultancy delivering outsized growth.
Human Cloud Verification ensures that the listed end customer is verified. It's used across kudos, customers, and business cases, and performed by Human Cloud. Think about it like a background check.
