Limitless GigCX
The Limitless SmartCrowd platform gives you everything you need to Crowdsource freelance talent anywhere in the world.
Limitless GigCXSolution Highlights
Performance
Creating an Award-Winning Programme for eBay
eBay
eBay operates across 190 markets with 1.5 billion listings and 25 million sellers. They launched the Limitless GigCX Platform in May 2020, recruiting top-performing sellers as "Seller Experts." This crowdsourced support model routes seller inquiries across 100+ topics to experienced sellers who provide peer-to-peer guidance.
- Reduced cost per case vs in-house and outsourced
- Lowered re-contact rates vs traditional support
- Consistently high CSAT scores
Creating an Award-Winning Programme
eBay
eBay operates across 190 markets with 1.5 billion listings and 25 million sellers. They launched the Limitless GigCX Platform in May 2020, recruiting top-performing sellers as "Seller Experts." This crowdsourced support model routes seller inquiries across 100+ topics to experienced sellers who provide peer-to-peer guidance.
- Reduced cost per case vs in-house and outsourced
- Lowered re-contact rates vs traditional support
- Consistently high CSAT scores
Sage Uses GigCX to Improve Acquisition, Onboarding and Support
Sage
Sage launched the Sage Ambassador program using GigCX platform, recruiting qualified small business owner experts to provide on-demand support for Sage 50c Accounting and Payroll products in UK and Ireland.
- Response times reduced by 53%
- Customer Satisfaction improved to 90%
- Zero training costs
Uses GigCX to Improve Acquisition, Onboarding and Support
Sage
Sage launched the Sage Ambassador program using GigCX platform, recruiting qualified small business owner experts to provide on-demand support for Sage 50c Accounting and Payroll products in UK and Ireland.
- Response times reduced by 53%
- Customer Satisfaction improved to 90%
- Zero training costs
Leveraging Fleet Knowledge for App Improvements
Postmates
Postmates operates across 3,500 US cities with 5 million monthly deliveries. They partnered with Limitless to gather large-scale feedback directly from their delivery fleet for app usability and functionality improvements.
- Direct user insights informed product improvements
- Experienced couriers mentored new drivers
- Faster issue resolution
Deploys GigCX So Zwifters Can Get More Active More Often
Zwift
Zwift deployed GigCX leveraging their engaged community by recruiting experienced users as support experts. Integrated Limitless Messenger with virtual assistant and connected to Zwift CRM system.
- Strengthened community engagement
- Round-the-clock support availability
- Rapid response times
Shift Left Strategy
Microsoft
Microsoft deployed Limitless CrowdService platform for Account.microsoft.com, integrating a messaging expert option into their IVR system. Customers select "message an Expert" to connect with knowledgeable experts for account, billing, and subscription support.
- Enabled 24/7 on-demand customer assistance
- Leveraged fan knowledge for support
- Reduced upfront resource investments
Microsoft Shift Left Strategy with CrowdService
Microsoft
Microsoft deployed Limitless CrowdService platform for Account.microsoft.com, integrating a messaging expert option into their IVR system. Customers select "message an Expert" to connect with knowledgeable experts for account, billing, and subscription support.
- Enabled 24/7 on-demand customer assistance
- Leveraged fan knowledge for support
- Reduced upfront resource investments
Zwift Deploys GigCX So Zwifters Can Get More Active More Often
Zwift
Zwift deployed GigCX leveraging their engaged community by recruiting experienced users as support experts. Integrated Limitless Messenger with virtual assistant and connected to Zwift CRM system.
- Strengthened community engagement
- Round-the-clock support availability
- Rapid response times
About Limitless GigCX
No description available
Additional Details
Other Top Ranked Solutions
An independent global marketing consultancy delivering outsized growth.
Human Cloud Verification ensures that the listed end customer is verified. It's used across kudos, customers, and business cases, and performed by Human Cloud. Think about it like a background check.
