A healthcare facility needed to fill RN and LPN shifts quickly for temporary and per-diem coverage. Traditional approaches made it difficult to staff both planned and last-minute gaps reliably. The facility also needed confidence in the quality and consistency of clinicians covering patient care. The facility implemented an on-demand healthcare staffing marketplace that matched posted shifts with vetted, qualified healthcare professionals. Staff managed scheduling through a mobile experience and used tools that highlighted top-rated clinicians and prioritized favorites for invitations. The facility also relied on support for responsiveness and help with orientation and documentation processes when needed. The facility improved perceived clinician quality compared with prior agency experiences. It moved from a 1 out of 5 star rating with agency staffing to a 4 out of 5 star rating after switching to the marketplace. The facility also reported that the professionals acted like part of the team and went above and beyond while helping cover shifts.

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