QStory is a workforce management platform designed to enhance customer service operations through improved scheduling, real-time management, and employee engagement.
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QStory specializes in contact center workforce management solutions that empower organizations to optimize their operations while enhancing employee engagement. By providing innovative tools for forecasting, scheduling, and real-time management, QStory helps customer service teams become more agile and responsive to demand. The platform aims to reduce costs, improve service levels, and enhance employee satisfaction. QStory integrates seamlessly with both frontline and back-office operations, eliminating siloes and creating a more cohesive workforce management experience.
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