TELUS Digital specializes in customer experience transformation and AI-driven digital solutions, enhancing efficiency and engagement for enterprises across multiple industries.
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TELUS DigitalTELUS Digital is a transformative partner in the realm of customer experience, digital solutions, and AI transformation. It specializes in delivering top-tier AI-powered technology to enhance customer interactions and operational efficiency. With a focus on trust and safety, TELUS Digital offers a range of services from contact center outsourcing to content moderation, catering to diverse industries including telecommunications, finance, healthcare, and e-commerce. As an award-winning entity with a global presence, it provides data-driven insights and enterprise AI strategies, ensuring robust and scalable digital transformations.
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verified business cases
Transform customer interactions using AI technology.
AI-Powered Agent Tools
Contact Center Outsourcing
Customer Care
Data insights and AI strategy services for enterprise applications.
Data Insights
AI Strategy
Analytics Services
A generative AI engine enabling custom solutions for business performance, including AI-powered agent tools and conversational AI solutions.
AI Transformation
Generative AI Engine
Custom Copilots
Top ranked solutions in Consultancy
Flexible Talent Solutions That Business Teams Love And Contingent Teams Trust
Human Cloud Verification ensures that the listed end customer is verified. It's used across kudos, customers, and business cases, and performed by Human Cloud. Think about it like a background check.
Full-service creative consultancy specializing in brand design, machine learning applications, and digital marketing solutions. Delivers AI-generated content, packaging design, web development, and strategic presentation
Human Cloud Verification ensures that the listed end customer is verified. It's used across kudos, customers, and business cases, and performed by Human Cloud. Think about it like a background check.
Salesforce implementation partner specializing in B2B Commerce, offering hybrid delivery with US-based project management and India-based development teams.
Human Cloud Verification ensures that the listed end customer is verified. It's used across kudos, customers, and business cases, and performed by Human Cloud. Think about it like a background check.
Global leader in RPO, MSP, and Total Workforce Solutions with AI-powered Affinix technology platform serving enterprises in 70+ countries.
Human Cloud Verification ensures that the listed end customer is verified. It's used across kudos, customers, and business cases, and performed by Human Cloud. Think about it like a background check.
Talentcrowd provides tech consulting and on-demand access to vetted senior technologists to diagnose and fix technology, data, cloud, and delivery problems through flexible engagements (projects, retainers, workshops, an
Human Cloud Verification ensures that the listed end customer is verified. It's used across kudos, customers, and business cases, and performed by Human Cloud. Think about it like a background check.
Leading Cryptocurrency Platform
A leading cryptocurrency platform was struggling with scaling their customer support operations swiftly enough to match their rapid user growth. As their user base expanded, the need for immediate, high-quality customer service became critical to maintain client trust and satisfaction. TELUS Digital transformed their customer support strategy by deploying 600 highly-trained agents within a short span of 12 weeks. The swift ramp-up ensured that the platform could manage increased service requests without compromising on response quality. The initiative resulted in remarkably high customer satisfaction scores, as the improved service capacity and response efficiency significantly boosted user confidence and loyalty. The platform now operates with a robust support structure capable of handling sizable user volumes effectively.
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A global media and technology company needed to deliver secure and efficient customer experiences at scale. Over the years, the company faced numerous challenges in managing rapid growth and increasing service demands, which strained their existing customer support infrastructure. To tackle these challenges, the company partnered with TELUS Digital, leveraging their expertise in innovative customer support solutions. This included integrating advanced security measures and scalable processes that could accommodate fluctuating service demands. Through this enduring partnership, the media company bolstered its ability to provide superior customer experiences. The 10 year collaboration has continuously optimized their customer service operations, ensuring consistent, high-quality support even during peak periods.
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Leading Food Delivery Platform
A leading food delivery platform faced challenges with their overwhelmed contact center, experiencing long wait times and high customer dissatisfaction. The surge in demand during peak times further stressed their resources, making it difficult to maintain quality service. To address these issues, the platform transitioned to TELUS Digital's Contact Center Outsourcing Solutions. This included deploying a flexible workforce solution and leveraging advanced customer experience technologies to better manage call volumes and enhance efficiency. As a result, the food delivery platform achieved a 12% reduction in average handle time (AHT), significantly improving their response rate and customer satisfaction. The partnership enabled them to manage surges effectively, leading to sustained operational improvements.
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Full service creative production company helping brands maximise the impact of their marketing content
Human Cloud Verification ensures that the listed end customer is verified. It's used across kudos, customers, and business cases, and performed by Human Cloud. Think about it like a background check.
Empowering US startups with unrivaled access to global engineering talent, seamless hiring, and improved retention.
Human Cloud Verification ensures that the listed end customer is verified. It's used across kudos, customers, and business cases, and performed by Human Cloud. Think about it like a background check.
An independent global marketing consultancy delivering outsized growth.
Human Cloud Verification ensures that the listed end customer is verified. It's used across kudos, customers, and business cases, and performed by Human Cloud. Think about it like a background check.
