HIPAA-compliant virtual medical assistants at $9.50/hour flat rate.
HelloRacheHello Rache provides HIPAA-compliant virtual assistant services for healthcare since 2017. Based in Sierra Vista, Arizona, they offer virtual medical scribes, receptionists, and administrative assistants from the Philippines at a flat $9.50/hour with no contracts. Founded by Dr. Mark Carnett who uses the service in his own practice. Rigorous vetting with registered nurses and medical professionals.
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A medical office faced heavy administrative workload that pulled staff away from patient care. Patient communication, appointment scheduling, and back-office tasks created inefficiencies. The team also needed support aligned to healthcare workflows and privacy requirements. The practice implemented healthcare virtual assistants to take over patient communications, scheduling, and administrative duties. The assistants were healthcare-trained and completed HIPAA training to support compliant workflows. The approach provided consistent day-to-day support by working with the same assistant over time. The practice reduced charting time by 75%, enabling clinicians to see more patients and still leave earlier. Another office operated with 7 virtual assistants starting in October 2022 to support its workflow. The program was positioned as a cost-effective staffing model at $9.50 per hour with no contracts and no setup fees.
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