Unisys

Global technology solutions company with Everest Group Leader recognition

Est.1986

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Unisys

About Unisys

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Unisys is an Everest Group Leader in IT managed services. Serves 55,000+ end users globally. 20,000+ employees worldwide. Specializes in digital workplace, cloud infrastructure, applications, and enterprise computing. Focus areas include AI implementation, service desk, automation, and security services.

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Deployed Service Desk Support for 55,000 End Users Globally

Global Trading Group

A global private trading group needed dependable IT service desk support for a large, geographically distributed user base. The organization required assistance at scale for day-to-day end-user needs. It also sought broader IT services to support its global operations. A full suite of IT services was implemented, starting with service desk assistance. Digital workplace solutions were used to deliver robust technical support for end users. Cloud, application and infrastructure services were also put in place to manage core platforms. The engagement included oversight of the client’s data centers and cloud infrastructure, including security and network management. The customer received service desk assistance that supported 55,000 end users globally. The organization also gained centralized oversight of its data centers and cloud infrastructure. Security and network management were covered as part of the broader infrastructure oversight. Together, these services provided comprehensive IT support across the customer’s environment.

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55,000 end users supported via service desk assistance

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Trading

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IT Support

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Jun 1, 2024

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Business Case

Delivered 9-Min IT Support Expansion for U.K. Infrastructure Leader

UK Infrastructure Company

A prominent U.K. infrastructure and construction company needed comprehensive IT support across multiple functions. The scope included end-user assistance, devices, and broader operational services. The organization also sought a path to evaluate where AI could deliver future operational optimization. A comprehensive support model was implemented covering service desk support and device and user experience management. Automation capabilities were included alongside cloud and hosting services. Security services were provided as part of the broader IT support delivery. Consulting support was also planned to identify potential business cases for AI implementation. The company received a single, comprehensive set of IT support services spanning workplace and infrastructure needs. Service desk and device/user experience management were put in place alongside automation, cloud/hosting, and security services. Potential AI implementation business cases were identified to support future operational optimization.

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